Company Policies

Exchange Policy

A. If you have changed your mind and/or are not entirely satisfied with your purchase, you can exchange the items:

  • Within 10 working days.
  • With the original receipt.
  • Products should be in the original packaging.
  • We do not accept returns on any product that has been fixed, modified, altered or washed.
  • We do not accept returns on any product .
  • Promotional items, as well as items on display, cannot be exchanged.

B. In case the product to be changed is furniture, the following process shall be applied:

  • An Bad HomeDecor Representative would be sent to the customer’s location to ascertain whether the product is in its original condition.
  • If it is, the exchange is accepted and the product wrapped and sent to Bad HomeDecor by the Bad HomeDecor team. If not, the exchange will be rejected.
  • We do not offer cash refunds but we accept exchange of goods.
  • Bad HomeDecor reserves the right to refuse an exchange at any given time.

 

Policy For Items Collected by Customers (T B C)

 


  • In the event that the customer prefers to collect the furniture purchased, it must be collected from the loading bay.
  • Goods can be collected after receipt of full payment.
  • Orca Deco cannot store goods bought by its valued customers.
  • Collection of purchased goods must be made on the same day or within 72 hours after purchase. A storage fee of 25 EUR will be charged for each additional day.
  • Transactions for goods that are not collected after one week of purchase, will be cancelled and the customer will be refunded minus 20% of the total invoiced amount, in addition to the accumulated storage fees.
  • Once the customer has collected the purchased goods, Bad HomeDecor is no longer responsible for the condition of the items.

 

Delivery Policy

 


  • Bad HomeDecor offers delivery and assembling of furniture free of charge in Accra and Kumasi with 30 km radius , for purchase of furniture above 290 EUR.
  • Goods are delivered after receipt of full payment.
  • Bad HomeDecor cannot store goods bought by its valued customers.
  • Upon purchase and confirmation of payment, the customer will be given a scheduled delivery date.
  • Any customer who is unable to have his/her goods delivered on the given date will be given a margin of one week for rescheduling. If the customer does not collect the goods on the rescheduled date, he/she will be charged a fee of 20 EUR  for each additional day.
  • Transactions for goods that are not delivered within 30 days will be cancelled, the customer refunded minus 20% of the total invoiced amount in addition to the accumulated storage cost.
  • Our Customer Service Desk will call or send a text message to customers a day before delivery to confirm delivery and installation date. In the case of no response, the delivery would be cancelled and rescheduled within a period of one week.
  • Bad HomeDecor does not accept returns/exchange on any product that has been fixed, modified, altered or washed.
  • Please call our Customer Service Desk a day in advance to reschedule delivery via